Refund policy

Last Updated: August 2026

At Sinderella Women, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • All original tags, labels, and packaging must be attached.
  • The item must be free from perfume, deodorant, makeup, stains, pet hair, or any signs of wear.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Panties and underwear
  • Opened intimate apparel
  • Bodystockings
  • Hosiery
  • Items marked as Final Sale
  • Gift cards

Babydolls, lingerie sets, bodysuits, robes, and sleepwear may be returned only if they are unworn, unwashed, in original condition, and all hygiene seals (if applicable) remain intact.

Exchanges

We currently offer exchanges for:

  • Different size
  • Different color (subject to availability)

If your preferred item is unavailable, we'll issue a refund after the returned item passes inspection.

Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong item

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll arrange a replacement or full refund at no additional cost.

Refund Process

Once your return is received and inspected, we'll notify you of the approval status.

If approved:

  • Refunds are processed to your original payment method.
  • Please allow 5–10 business days for your bank or payment provider to complete the refund.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to:

Our mistake

  • We cover the return shipping cost.

Customer preference (size, color, change of mind, etc.)

  • The customer is responsible for return shipping costs.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled.

Sale Items

Items purchased during clearance or marked Final Sale cannot be returned or exchanged unless they arrive damaged or defective.

Refused Deliveries

If a package is refused or returned because of an incorrect shipping address provided by the customer, any original shipping costs and return shipping fees may be deducted from the refund.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Note for UK Customers

If you sell to customers in both the United States and the United Kingdom, your policy should also comply with applicable consumer protection laws in each market. In particular, UK consumers generally have statutory rights for many online purchases that cannot be excluded by a store policy. If you actively market and sell to UK consumers, it's a good idea to have your policies reviewed to ensure they reflect those legal requirements.